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What's Back up and Restore?

• Part 1: Back up

Which data you are not able to back up?

3uTools can help you backup almost all data, but here is a list of content that you can not back up.

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1. Contents in the iTunes Store & App Store (including all the Apps) and the PDF downloaded to your iBooks (you can choose to back up these contents in your iTunes).

2. Data you synced from iTunes, such as MP3, CD, video, books & photos.

3. The photos stored in iCloud, such as My Photo Stream & iCloud photo album.

4. Touch ID Setting.

5. Apple Pay information & settings.

6. 'Activity History', 'Health', 'Keychain' data (if you want to back up them, you only choose encrypted backup).

What is the Backup password?

1. When the file is backed up, it will be encrypted with the current password. When using the encrypted backup file for data recovery or viewing the encrypted file, you need to enter the set backup password.

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2. If you modify the full backup password of iDevice, the files to be backed up will be encrypted with the new password. The previously backed up files still need to be entered into the backup password to recover.

3. If you delete the full backup password of iDevice, the files that are backed up will not be encrypted anymore. The previously backed up files still need to be entered with the password for backup.

4. If you forget the full backup password of iDevice, you can clear the password by “Flash” or “Erase All Content and Settings” on the iDevice, but the previously backed up files still need to be entered in the backup password to recover.

Back up Operations:

Step 1 Connect the iDevice to the PC, find 'Back up/Restore' in 3uTools.

Let's do a whole back up for your device.

Step 2 Wait for Backup Complete

The more data need to be backed up, the more time will be needed (sometimes it may cost hours), please wait patiently for the backup completed.

• Part 2: Restore

1. Restore feature allows you to restore all the backup data & settings you backed up;

2. if you have set a password, the restore cannot proceed without the password;

3. When you restore the data, the backup data size cannot exceed the iDevice storage space;

4. Backup saved from the higher iOS version iDevice cannot be restored to a lower iOS version iDevice.

Restore Operations:

Step 1 Connect the iDevice to the PC, then click the 'Back up/Restore' from Toolbox and click the 'Restore'.

The more data need to be restored, the more time will be needed, please wait patiently for the restore complete.

Step 2: If you have back up multiple times, choose a backup you want to restore now

Step 3: After data files were restored successfully, please don’t unplug iDevice. Please wait for the iDevice to reboot and then choose if you need to restore apps.

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3uTools will download and install the apps you have restored to your iDevice, you may view more details in Downloads.

What's Customized Backup & Customized Restore?

Function Statement:

1. Customized backup can save user-defined backups from iDevice to the computer, and separately backup photos, music, contacts, notes, and apps. Accordingly, the backups can be separately restored to iDevice.

2. It's required to turn off the iCloud sync because the backup is disabled when the iCloud sync is turned on.

3. Ensure your iOS device has enough storage if you want to restore your back up file from 3uTools.

4. You need to turn on PicTools while restoring photos.

Solutions:

1. Customized Backup

a.) Click Toolbox→Back up/Restore→Customized Back up/Restore. Select the content you want to back up, then click 'Backup'.

b.) Please wait till the back up is completed.

2. Customized Restore

Step 1: Click 'Toolbox-Backup/Restore-Customized Restore', select the backup you want to restore. Then click 'Next'.

Step 2: You may select the backup you want to restore according to your own requirements and click 'Restore Now'.

(If the size of the data is large, the restore process might take longer. Please patiently wait till the restore is completed.)

Step 3: In the process of Customized Restore, some applications may not be restored. You can click “View Details” to view the specific reason and reinstall the application.

Related tutorials:

1. How to Change Backup Location?

2. How to Restore the Default Home Screen Layout on iOS?

3. How to Restore Backups of High iOS Version to A Lower iOS Device?

4. How to Restore Contacts / Notes From Damaged Backup Files?

5. iTunes Asks for a Password to Unlock iPhone Backup? Can’t Backup & Restore?

Related Articles

Dec 21, 2020 • Filed to: Take Data Backup • Proven solutions

If you are using any iPhone model, you can save files to the cloud when connected to the network. With iCloud, you can also restore the iPhone or sync it to a different iOS device. It is an excellent way to backup data even when the iPhone is damaged or lost. While performing the iCloud backup, the option could be greyed out.

The iCloud, App Store settings, Apple ID, or iTunes on the 'Settings App' could be greyed. There are several reasons for this issue, but you can fix it. However, it is essential to understand what leads to the problem.

Part 1. Why Is My Backup Button Greyed Out?

You might be asking - why is my backup button greyed out? What could be the problem with the device? Although there are several ways to fix the error iCloud backup greyed out, it is crucial to know why it happens.

If you have changed the password or updated it to iOS 11.1, you could experience this error. Even with this, there is no official confirmation that the update causes the problem.

1. Apple Servers Might Be Down at That Time

If Apple servers are down or there are technical difficulties, this could be a problem. Once there is an iCloud backup issue, confirm the system status first. You can do so on the official Apple website.

2. Device Not Connected to the Internet

If not connected to Wi-Fi, your backup button could also be greyed out. Besides this, you could also be having Wi-Fi, but restricted to some tasks. It makes it impossible to perform an iCloud backup.

3. iPhone With a Private Profile

When organizations give their employees iPhones, they use profiles. When one uses the phone to access official emails or download apps, a profile is installed. If you ask yourself why my backup button greyed out, it could be because of the private profile. Companies use this to supervise the iPhone and interfere with Wi-Fi or the phone's settings.

4. Restricted Network

If the network you are on is restricted, it could be another reason for the greyed out. For example, if you are on a public or company network.

Part 2. Simple Tips to Fix the Error - iCloud Backup Greyed Out

We often see users saying, why my backup button is greyed out on iTunes. It is a question when one connects the iPhone to iTunes, but they can't click on the backup button. Well, it could be due to iTunes being busy or a system glitch. Below are ways to solve this unusual error.

1. Restart iPhone

The first thing to do when the iCloud backup option is not working is to restart the iPhone. In some cases, this fixes software bugs.

2. Look for Continuous Wi-Fi Connection

During iCloud Backup, Wi-Fi connection is crucial. Make sure that you connect the iPhone to a stable network.

3. Ensure Airplane Mode Is Off

The other simple option is to turn off the airplane mode on the iPhone. Follow these simple steps to do so.

Step 1. The first thing users need to do here is going to Settings and then 'Airplane' mode.

Step 2. If it is on there, toggle it to off.

When you do this, it will be easy to connect the Apple device to a Wi-Fi network. It is necessary for iCloud backup. Allow changes if the device has restrictions.

4. Sign-out and Then Sign-in Again

Perhaps, Apple is not having technical issues, and the device is connected to secure Wi-Fi. If the iCloud backup button is still not working, it could be due to a different problem. You can fix that too with the below simple steps.

Step 1. First of all, you need to move to 'Settings.'

Step 2. If the device is using iOS 11 or newer, proceed to Apple ID

Step 3. In case the device is using IOS older versions, go to iCloud then Apple ID.

Step 4. Make sure that you sign-out of the Apple ID.

Step 5. Give the device about 1 minute before signing in again.

5. Inadequate Storage Limit

If your iCloud account reaches the storage limit, it could be the reason for the error. iCloud offers limited storage space, and the more files you save, the faster it fills up. If the backup now button is not showing up, confirm the storage space available.

To check the capacity, go to Settings, iCloud, and then Storage and Backup. You have two options to solve this if there is no storage space. Buy more or delete some backups.

6. Wait for the Servers to Enable iCloud Backup

On the official Apple website, you can check the actual status of their servers. If you are experiencing a greyed-out Backup Now button, this could be the problem. Give it a few minutes before trying again.

Part 3. How to Fix the Issue - iCloud Backup Greyed Out?

Why is my backup button greyed out when changing iCloud settings? It is a common question with some Apple users. It also turns out that accessing settings such as iTunes and messages become an issue. Below are some methods to sort out the problem.

1. Try Removing Private Profile in Settings

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If a private profile is causing the iCloud backup button to grey out, you can remove it. It is possible to import an app profile when an application is downloaded or installed on the iPhone. To remove the profiles, proceed to the 'Settings,' select 'General,' and then 'Profile.'

You also need to confirm that iCloud backup is enabled. Check this on the iCloud settings interface.

2. Turn the Restrictions Off in Settings

If you use the iOS device on any local network, mainly restricted one, the iCloud backup feature will be off. To check whether this could be the problem, turn off the restrictions.

Step 1. To turn off the restrictions, click on 'Settings,' then 'General,' and then 'Restrictions.'

Step 2. Click on 'Allow Changes.'

3. Free Up Some Space in iCloud

Another reason the iCloud backup could be having an issue is the storage space being full. Apple offers 5GB free storage space with every iPhone. To create more space, delete unnecessary backups.

4. Try Resetting Network Settings

You may also fix the problem by resetting network settings. This option will work well in two instances. That is when the iPhone won't connect to a network, or the Wi-Fi has issues.

For this, first head over to the Settings App. After that, move to the 'General' tab. Then choose the options 'Reset' and 'Reset Network Settings' subsequently.

5. Selecting iCloud Backup via iTunes

On your PC, you should go after the below steps to perform this task. Select the automatic backup in iCloud via iTunes to fix the backup greyed out the problem.

Step 1. Before launching iTunes, connect the iPhone to a PC.

Step 2. After that, select the iPhone and proceed to 'Summary.'

Step 3. Finally, click on iCloud by selecting 'Backup' and 'Automatically Backup' sections.

Step 4. After completing the above action, you can remove the iPhone from the PC. By this time, the greyed iCloud Backup button should not be a problem.

6. Updating the iOS

If your OS has a bug or a glitch, you will experience the issue. Newer features could lead to this problem, and you must debug the system. It is a way to ensure new codes do not conflict with old ones.

By going to the 'Settings' application, clicking on 'General' and then 'Software Update,' you can resolve this. It will apply the latest bug fix to the device by updating the iOS.

7. Factory Reset Your iPhone

Restoring network settings could fix the corruption problem on your iOS device. The cons of this are that it will delete Wi-Fi network profiles and other devices paired through Bluetooth. If you opt for factory settings, you can perform the reset later. Below are simple steps to do so.

Step 1. On the iOS device, select 'Settings.'

Step 2. Click on the 'General' and 'Reset' options subsequently.

Step 3. After that, proceed and select the 'Reset Network Settings' option. You might want to enter your passcode.

By starting again from step 1, you can access iCloud settings after setting up the network. You can choose 'erase all content and settings' when you get to the 3rd step. It helps you to reset the device to factory settings to remove restrictions and conflicts. Your device will be as good as new.

Conclusion

If this error has been a significant problem, you can use the above methods to fix it. If you use an iPhone, among other Apple devices, iCloud offers a reliable backup solution.

Not being connected to the internet could be one reason the Back Up Now button is greyed out. Technical glitches could be another problem, but one can sort out all these issues. If the problem persists, the above methods will help fix it. There is always a solution to this unusual problem if you follow the guidelines.

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